Returns & refunds
If we got it wrong, we make it right.
The promise
If the piece you receive isn’t what the listing said it was, the return costs you nothing:
- We pay the return shipping — prepaid label, or we reimburse your postage against a receipt.
- You get everything back — the item price plus the shipping you originally paid, refunded to your original payment method.
- Fast — your refund is issued within 5 business days of the item reaching us. (Banks typically take a further 5–10 business days to post it.)
What’s covered
Every piece here is a one-of-one we can’t replace, so all sales are final — except when the error is ours:
- The item materially differs from its listing (wrong size, wrong athlete, damage we didn’t disclose).
- It arrived damaged in shipping.
- We made a factual error in the provenance disclosure.
That’s also why every listing gets real photos of the actual piece and a condition grade with a plain-English definition: we’d rather you know exactly what you’re buying than deal with a return either of us didn’t want.
How it works
- 1. Email us within 7 days of delivery at [email protected] with your order number, photos of the item as received, and what’s wrong. We reply within 2 business days.
- 2. We authorise the return and send you a Return Authorisation (RA) number, the return address, and your prepaid label. Please don’t ship anything back before you have the RA number — an unmatched parcel can’t be tied to your order.
- 3. Send it back within 7 days of the RA being issued, tracked, in the condition it arrived in — unworn since delivery, with any tags and packaging it came with.
- 4. We inspect and refund within 5 business days of receiving it.
The fine print, briefly
If a returned item doesn’t match the problem described or comes back in worse shape than it was sent, we’ll contact you before doing anything. Customs duties and import taxes on international orders are set and collected by your own country and aren’t something we can refund. The full legal wording lives in Terms of Service §5 — if anything here seems to differ, the Terms control.
Questions before you buy? [email protected] — we’d rather answer a question than process a return.